Date/Time

Date/Time Description

You can use the Date/Time control to define different call routing for different date ranges and different time ranges within those dates. For example, you might want to specify special handling for specific times during bank holidays. The call plan below illustrates a call plan that plays a unique announcement for a specific time during each public holiday (Good Friday and Easter day) which means that your message can be tailored to the holiday season if desired.

The above plan uses a different date control for Good Friday and Easter day, however, a single control can be used for the same function, as in the example below.

The date/time control used in the call plan above has all of the date and time ranges defined in a single control as shown below.

Each date and time range defined in a Date/Time control is only available within that specific control. If you want to use this Date/Time control across multiple call plans or numbers, then these could be used as part of Shared Values.

Date/Time Rules

Each Date/Time control within a sibling group must be unique, that is you cannot have overlapping dates and times within a sibling group of Date/Time controls. Call plans will fail to validate if such structures are present.

The Date/Time control will not permit you to add start dates that are in the past, but you can pick the current date.

The Date/Time control will not allow you to select a Start Date that is after the End Date.

When using Date/Time controls there must always be a Date/Time with node type Default present.

There can be only one default Date/Time control for each sibling group of Date/Time controls. It may be possible during the call plan edit to have multiple Date/Time controls set to the Default node type but this will not validate until there is only one.

Start Time must be before the End Time within the Time range of the Day/Time control.

Date/Time Input Fields and Buttons

If you want to create a node which gives you the ability to set rules on a date and time basis then you can select the date/time control from the control features list. You will notice when you come to modify this that the node type is set to "Date/Time Range"

The screen shot below shows the Date/Time control properties box with the node type “Default” selected.

Name	Type	Description
Name	Text input field	Enter a meaningful name for the control to make the call plan more understandable. The maximum name length is 255 characters though only the first 16 will be visible on the icon when viewing the call plan.
Node type	Drop down	You can select either Default or Date/Time range or Shared Date/Time from the drop down list. Date/Time range If you select the Date/Time range option then the date range features are displayed to enable you to define your own date ranges. The Times can also be selected which could be either “All Day” or specific start and end times. This branch of the call plan will then be active on the dates and the times selected. Default If your Date/Time control does not cover all seven days of the week, a Default node type must be present. This branch of the call plan will be used to route any call on dates not specifically covered by the Date/Time controls. You can use this to define a routing action to cover dates when the office is closed such as weekends. Shared Date/Time If you select the Shared Date/Time option then you will see a list of the Shared Date/Time ranges. One of those Shared Date/Time ranges can be selected to be the Date/Time range for this node. This branch of the call plan will then be active on the dates and the times as designed in the Shared Date/Time range.
From / To	Display window	The display window shows the date and time ranges that have been defined for this control.
From input	Calendar	If you click on the From input box or the calendar icon to the right of it you will be presented with a calendar display. Select the start date of the range that you wish to define. If you want the control to be in place for the entire day for the date selected, then you can check the “All day” check box. If not, you can select explicit start time and end time between 00:00:00 and 23:59:59.
To input	Calendar	If you click on the To input box or the calendar icon to the right of it you will be presented with a calendar display. Select the end date of the range that you wish to define. If not, you can select explicit start time and end time between 00:00:00 and 23:59:59.
Add	Button	Once a date/time range is entered in the To and From input boxes the Add button must be clicked to add it to the list of ranges.
Delete	Button	A date/time range can be removed from the list by highlighting it and then clicking on Delete.